Privacy Policy

Amanda Castillo-Rodriguez Agency, doing business as Castillo Insurance Agency ("we," "us," "our"), is an independent local Farmers Insurance agency serving Phoenix, Arizona and the surrounding area. This policy explains what information we collect when you contact us, request a quote, or interact with our website and social media, and how we use it.

Information We Collect

We collect information you provide directly to us, including through:

• Our website's quote and contact forms (castilloins.com)
• Facebook and Instagram lead forms and ads
• Phone calls, emails, or text messages you send us
• In-person or over-the-phone conversations when discussing coverage

This typically includes your name, phone number, email address, ZIP code or address, and the type of coverage you're interested in (auto, home, business, etc.). We do not knowingly collect information from anyone under 18.

How We Use Your Information

• To respond to your quote request and follow up by phone, text, or email
• To prepare and provide insurance quotes and policy information
• To service an existing policy if you're already a client
• To send you appointment reminders, renewal notices, or occasional updates about your coverage

By submitting a form, you consent to be contacted by phone, text message, or email regarding your request, even if your number is on a state or national Do Not Call registry. Message and data rates may apply. Consent is not a condition of purchasing any policy — you can ask us to stop contacting you at any time (see below).

How We Share Your Information

We do not sell your personal information. We may share it with:

• Farmers Insurance Exchange and its affiliates, as needed to prepare quotes, bind coverage, or service a policy
• Service providers who help us operate our business (for example, our website form provider and scheduling tools), who are only permitted to use your information to perform services for us
• Law enforcement or regulators if required by law

Text Messages & Calls

If you provide a phone number, we may contact you by call or SMS text message about your quote request or policy. Reply STOP at any time to opt out of texts, or simply tell us to stop calling. For full SMS program details, see our SMS Terms.

Your Choices

You can ask us to:

• Stop contacting you
• Tell you what information we have on file for you
• Correct or delete your information (where we're not required to retain it for legal or policy-servicing reasons)

To make any of these requests, contact us using the information below.

Data Retention

We keep your information for as long as needed to respond to your inquiry, service your policy, or as required by Arizona insurance recordkeeping law — typically no longer than necessary for those purposes.

Security

We take reasonable steps to protect your information, but no online transmission or storage system can be guaranteed 100% secure.

Changes to This Policy

We may update this policy occasionally. The "Effective date" above reflects the most recent revision. Continued use of our website or services after changes means you accept the updated policy.

Política de Privacidad — Resumen

Castillo Insurance Agency, agencia local de Farmers Insurance en Phoenix, Arizona, recopila su nombre, teléfono, correo electrónico y tipo de cobertura de interés cuando usted solicita una cotización a través de nuestro sitio web, Facebook, Instagram, o por teléfono. Usamos esta información únicamente para responder a su solicitud, preparar cotizaciones, y darle seguimiento por llamada, mensaje de texto o correo electrónico. No vendemos su información. Puede solicitar en cualquier momento que dejemos de contactarlo escribiendo a amanda@castilloins.com o llamando al (602) 926-2114.